Refund policy

Credit Returns Policy

We make every effort to make sure our product descriptions are as detailed as possible.

If you have purchased an item from a stockist and have any issues please take the following steps.

1. Return the item with receipt / proof of purchase to the store you brought from and explain the issue. They will be able to sort out any faults for you.
2. Should you have any issues with exchanges or returns with the retailer you made the purchase from please contact us for assistance, but only after you have first approached the store to remedy the problem. 

Conditions:

*Sale Items - Discounted products & Promotional items.

There are no returns on sale items unless they are found to be faulty. All sales for clearance, promotional and discounted stock are final and no exchanges can be processed. Please choose carefully

We highly recommend inspecting all of the items in your order upon receipt (even when purchasing for a baby that may not be born yet)  to ensure any returns or credits that need to be processed can be done in the allocated time frame.

Faults:

My order has arrived and its faulty! Now what do i do?

In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email orders@chabil.online

If the item is deemed faulty we will offer a replacement  (if we have a replacement in stock) ,or refund once we have received the returned item.
We cannot process a return for a faulty product if we do not get the opportunity to view and inspect the fault.

We will cover the costs of return shipping.

Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you. 

Please inspect all goods upon arrival and ensure to get any returns back to us within the 21 day timeline advised above.

Returning your goods:

Please follow the steps below for faulty items or goods to be returned

Please ensure to include your name and order number on any return so that we can process this efficiently for you.

Goods must also be sent via Tracked Courier as our address does not accept standard postal delivery. Sending via tracked courier also ensures that your parcel does not go missing. ChaBil is not liable for any missing returns and we can only process your return once the original has been received back into our warehouse.

Return address

ChaBil Ltd
61 Westmorland Rise
Bethlehem
Tauranga 3110
New Zealand